I find that in general, email improves my productivity. I don't know how I would live without it honestly. Of course it can also be a great way to waste time. I find it most efficient to check my email at specific times and respond to as many as possible right away. I also keep emails I would like to save in folders rather than letting my inbox get out of control. My favorite folders are Mom (yeah, that's right), Magazine Subscriptions, Online Accounts, Receipts, and ListServs. I think the biggest issue I have run into is having too many email accounts at once. It can really be a waste of time to constantly check different inboxes. I make sure to give my 'junk email' address to businesses when I prefer not to give an email. This keeps all of my spam in one place.
I think online reference is definitely the way to go. Many of our patrons are wired 24/7. Why not make ourselves even more accessible and useful? I think reference via email, IM, and text messaging are great ideas. I have used IU's IM service before and was satisfied with the results. Personally, I do not text message because of my current plan, but I see myself using the service a lot in the future. I go through periods where I use IM. I prefer AIM, although I have used yahoo and google also.
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